Connect your home to fiber – Ultra-fast internet (2023)

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Can I have fiber?

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The Internet of the future is now!

Proximus is gradually rolling out fiber in Belgium. Il will allow you to enjoy incredible performance:

  • a stable connection even when everyone is connected
  • an ultra-fast internet
  • a sharper image on all your screens

Can I have fiber?

Connect your home to fiber – Ultra-fast internet (1)

10 Gbps fiber technology, the fastest Internet in Belgium

With Ultra Fiber available in Brussels, Antwerp, Namur, Ghent and Liège

Thanks to this new option, be ahead of your time with:

  • the fastest Internet in the country, powered by 10 Gbps technology that offers speeds of up to 8.5 Gbps download and 1 Gbps upload.
  • an ultra-stable connection for the whole family, on all your devices, anywhere in your home.
  • ultra-low reaction time to get the edge on your opponents. Plus, you can download or update your games in seconds.

Already Proximus Internet customer and want the Ultra Fiber option? Complete this form.

Can I have Ultra Fiber?

Ultra-fast and stable Internet

Even when everyone else is connected!

With fiber, enjoy ultra-stable Internet and incredible speeds no matter how many devices or people are connected.

  • Download a file (30 GB)
  • Upload a file (10 GB)

Download the Lord of the Rings trilogy in HD (30 GB)

Ultra Fiber: with 10 Gbps technology , you can download the trilogy in 28.2 seconds.

(Video) How to Run Fiber Optic Cable in Your Backyard - My 10 Gig Install for Starlink

Fiber: with a download speed of 1 Gbps, you can download the trilogy in 4 minutes.

Copper: with a download speed of 100 Mbps, you can download the trilogy in 40 minutes.

Share a vacation photo album with your family (10 GB)

Ultra Fiber: with 10 Gbps technology , you can send your album in 1 minute 20 seconds.

Fiber: with an upload speed of 100 Mbps, you can send your album in 13 minutes 20 seconds.

Copper: with an upload speed of 30 Mbps, you can send your album in 44 minutes 27 seconds.

"I can work a lot faster. I don't have to ask people to repeat things three times in a meeting. There are no glitches and everything runs very smoothly."

Martin, 28, Antwerp

"Wow, what speed, what stability! With fiber, even when there are 5 of us online, everything goes at the same speed. Even when my son is gaming online with his friends."

Julie, 46, Liège

Discover Flex Fiber

The pack tailored to each family member

Flex Fiber is…

  • a stable connection even when everyone is connected
  • an unlimited and ultra-fast Internet
  • an unlimited access to Le Soir or Het Laatste Nieuws Digitaal with
    My e-Press
  • a mobile subscription for the whole family at a super advantageous price
  • an unparalleled Pickx TV experience on all your screens

Can I have fiber?

Free installation

Did you know?

The installation of the fiber at your home is completely.

Are you already a Proximus customer? At some stage, your current copper cable will need to be replaced. Fiber, which will succeed it, meets the ever-increasing need for connectivity. It guarantees you better performance today and in the future.

All about installation

How do I get fiber?

  1. 1

    Check if fiber is available at your address

    Has a fiber cable ever been installed on your street?

    • If so, don't waste a second and choose your Flex Fiber pack.
    • If this is not yet the case, fill in the Proximus form to be the first to be informed of its arrival.

    Check if fiber is available

  2. 2

    Pick and order the Flex Fiber pack that is right for you

    When fiber becomes available at your address, you will be invited to discover our Flex Fiber packs. Pick the one that is right for you and customize it to suit your needs.

    Do you already have a Proximus pack and want to benefit from fiber technology? Pick your Flex Fiber pack and we’ll ensure that your products are converted.

    Do you live in a city where fiber is installed by our partner Fiberklaar? If you are already a Proximus customer, this step is done before fiber in installed at your home. Reserve your free installation via proximus.be/fibervoormijnbuurt and Proximus will contact you.

  3. 3

    Make an appointment to have fiber installed at your home

    To enjoy all the benefits of fiber, it must be installed in the heart of your home. When ordering, you can choose between morning and afternoon installation.

  4. 4

    Welcome the technician who will come to your home to install fiber free of charge

    Replacing your copper cable with a fiber cable takes between two and four hours and requires us to cut the connection off for a few minutes only. You will still be able to continue your activities without any problem. Before leaving, the technician will make sure that all devices work perfectly.

    All about installation

  5. 5

    Take advantage of all fiber has to offer

    Your Internet is now more stable and ultra-fast. Surfing, downloading files or gaming without interruptions. No matter how many people are connected at the same time. Moreover, with fiber, all content comes in a sharper-than-ever picture on all your screens.

(Video) HOME FIBER OPTIC INTERNET INSTALLATION - HOW TO

Can I have fiber?

Questions that you may still have

What is fiber exactly?

As a technology of the future, fiber transmits data over great distances at the speed of light. The advantages are numerous, including a super-fast and much more stable Internet connection.

Proximus is modernizing its network (teaming up with other partners such as Fiberklaar and Unifiber) and is gradually replacing its current copper cables with fiber cables. Ultimately, the Proximus copper network will be completely replaced by this new technology.

Thanks to a close collaboration with the construction sector, most new housing estates and apartment buildings are swiftly connected to our fiber network.

And unlike most other operators, Proximus takes the fiber right into your home. This guarantees you the best possible performance, today as well as tomorrow.

Discover what fiber is in a video.

(Video) How We Install Full Fibre Broadband To Your Home | Community Fibre

Find out more about this new network

Why go for fiber?

Your current copper cable will soon have to be replaced. Fiber, which will be rolled out instead, meets the need for ever greater connectivity. It guarantees you better performance today and tomorrow.

With fiber, you'll have access to super-fast and stable Internet, ultra-low latency, a sharper than ever image on all your screens and, most importantly, you'll be equipped for the future:

  • Super-fast, stable Internet: no downtime or slowdowns when importing or exporting documents, watching videos and playing online, no matter how many people or devices are connected at the same time.
  • Ultra-low latency: latency is the delay between a data transfer request and the response to that request. Indeed, when you play online, every millisecond counts. With fiber, you stay one step ahead of your opponents.
  • A sharper picture than ever before on all your screens: Whether on TV, tablet or smartphone, with fiber, you won’t miss even the tiniest detail.
  • Future-proof: tomorrow, your home will be increasingly connected thanks to the Internet. With fiber in your home, this evolution is child's play.

Are you already a Proximus customer? At some stage, your current copper cable will need to be replaced. Fiber, which will succeed it, meets the ever-increasing need for connectivity. It guarantees you better performance today and in the future.

How to ask for fiber as a tenant?

As a tenant, all you have to do is submit your request to Proximus. The landlord cannot oppose the choice of operator, nor the installation of fiber at the request of the tenant. We nevertheless advise you to inform the landlord.

In a building in co-ownership, all owners will normally have already been notified of the arrival of fiber in the building through the general assembly or by the syndic/building manager.

All about installation

Is fiber more environmentally-friendly?

Faster and more stable than traditional copper cabling, fiber is also more environmentally friendly.

It can be entirely produced in Europe and consists of glass made from silicon dioxide, the most abundant element on earth after oxygen. This resource is found in sand, clay, rocks and even water. Mining it is therefore not harmful for the environment.

Moreover, fiber uses 4x less electricity than copper, and its production leaves a very small environmental footprint: 0.06 kg of CO2 for glass fiber compared to 1000 kg for 2 kg of copper wire (used for your current connection).

Switching to this future-proof technology makes sense for the environment and the climate!

Watch a video on why fiber is environmentally friendly.

How long does the installation take?

The installation takes between two and four hours, but don't worry, the connection is only cut off for a few minutes. So you can continue your activities without any problems.

For new housing estates and apartment buildings, which are usually already connected to our fiber network, the technician only activates your services on the fiber network, which takes much less time.

Watch a video of how fiber is installed in your home.

All about installation

All frequently asked questions

Let's meet and talk

Customer service

0800 55 800

Proximus Shop

Find a point-of-sale

Fiber info point

(with or without appointment)

Ask us all your questions Opens a new window

Conditions

  • General conditions
  • Why choose fiber?
  • Where is fiber available?

The Terms and Conditions and apply.

Fixed Internet speed:

The actual speed experienced depends on the computer system, but also in exceptional cases, on general use. Your surfing speed may also be slower, while using Wi-Fi. Go to proximus.be/internetspeed to discover the surfing speed in your home.

Ultra Fiber:

To enjoy 10Gbps fiber technology, you must subscribe to the Ultra Fiber option. This is a paying option that costs €30/month, on top of the price of your Flex Fiber pack. For this you are entitled to an Internet Box+ and a maximum of 2 Wi-Fi Boosters+. The Boosters are always on request or at the initiative of the technician.

The 10Gbps fiber technology included in the Ultra Fiber option allows to reach real maximum usable speeds up to 8.5Gbps in download and 1Gbps in upload for all devices in the home network together.

Maximum speed can only be achieved using the following technology:

  • Category 6A RJ45 network cables
  • 10Gbps network card or 10Gbps Thunderbolt 3 adapter

Free installation:

Installation by a technician offered to new Flex Fiber customers. If you choose a fiber product outside a pack, such as Internet Fiber, you will be charged €59 for a new installation.

Why choose fiber?

Fiber is the guarantee of an ultra-fast and an ultra-stable Internet no matter how many devices or people are connected. Fiber offers ideal conditions for the biggest fans of online gaming and video games, and also for users eager to download or upload at the speed of light.

Download time
for a 10GB file
Upload time
for a 10GB file
Fiber 10Gbps technology 9,4s1min20
Fiber 1Gbps/100Mbps1min2013min20
Copper 100Mbps/30Mbps13min2044min27

The advantages of fiber:

  • Fiber offers an ultra-fast Internet connection
  • Fiber offers a very stable Internet connection
  • Fiber lets you watch television in very high definition
  • Fiber costs no more than a standard connection
  • Fiber increases the value of your home

Where is fiber available?

Fiber is available in several major Belgian cities and is being rolled out in others. It is also being deployed on industrial estates and in industrial buildings, as well as most new housing estates and apartment buildings.

Thanks to our partnerships with Fiberklaar in Flanders and Unifiber in Wallonia, the roll-out of fiber will pick up speed in the coming months and years, in order to offer you the best network available. The aim is to provide an ultra-fast and stable network that can easily absorb the data traffic that will continue to grow in the years to come.

Check if this applies to your city

(Video) 3.) Where to put the fibre box or ONT in your home

Free installation (worth: €350)

Your fiber connection is completely free for every activation of a Flex Fiber pack, whether you’re a Proximus customer or not. If you choose a different fiber product, such as Internet Fiber only, €59 installation costs will be charged in case of new installation.

Promo

instead of €86.99 76.99 /month during 1 year

+ Free installation and activation

THIS PROMOTION INCLUDES:

Promo discount available in all our sales channels: - 10 /month for 1 year

IF YOU ORDER ONLINE, YOU WILL PAY:

  • €76.99 during 1 year

  • 86.99, as of the 13th month of subscription

Pre-order my pack

Contact me

As from 01/01/2023, the following tariffs will change:

  • Pack with standard internet experience: + €3
  • Pack with superior internet experience: + €4

More info

Do you have a question?

Ask one of our advisors. Make your choice:

Do you have a question?

Ask one of our advisors. Make your choice:

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3. How to get Faster Internet speed when you change a simple setting
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4. Double your Internet Speed by changing 1 thing on your Smart TV!
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5. AFFORDABLE High Speed Internet Anywhere - My RURAL INTERNET Setup Revealed!!
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6. How to Fix and Upgrade a Weak WiFi Signal | Ask This Old House
(This Old House)

References

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